Refund Policy

1. Scope

This policy covers the $99.99 one-time application processing fee and the $199.99 monthly membership. The two are separate payments with separate consents; neither ever converts into the other.

2. The application fee is refunded in full when

• The charge is a duplicate.
• A technical payment or submission failure prevents the review.
• The applicant withdraws before human review starts (before the recorded review_started_at timestamp).
• Admitted accepted payment for an unsupported jurisdiction because of its own configuration error.
• Admitted cannot perform the review, or misses a publicly promised review deadline.
• A refund is required by law or payment-network rules.

3. When the fee is not refunded

Normally, no refund is made after documented human review begins merely because the application is not approved - the fee pays for the review, not the outcome. Rejection never triggers membership billing. A payment dispute is handled on its facts and never results in harassment, credential exposure, or retaliatory public labeling.

4. When review starts - the timestamp rule

Human review begins when an assigned reviewer records the first substantive identity, official-source, or resume-consistency verification action. Queue assignment, automated checks, opening the record, and technical file inspection do not start human review. Your status page will show the timestamp.

The recorded review_started_at timestamp is the boundary between the full withdrawal refund and the normal no-refund rule above, and it is shown to the applicant.

5. Membership credits and pauses

Voluntary cancellation stops future renewals, and service normally continues through the current paid period; there is no prorated refund for voluntary cancellation by default, subject to mandatory law. Beyond that, no membership renews indefinitely while Admitted prevents meaningful use:

• Meaningful unavailability caused by Admitted or its mailbox provider lasting more than 24 hours is credited, and a prolonged outage triggers a cancellation offer with an appropriate refund or credit plus export and migration assistance.
• A confirmed loss of every qualifying authorization to practice pauses billing while the correction review runs - the member is not charged for an address they cannot properly use.
• Restricted time during an ambiguous license-source check or a cleared investigation is paused or credited under the disclosed lifecycle rules summarized in the Membership Terms.
• If membership cannot be provisioned within the disclosed window after activation payment, the new subscription is canceled and the first membership invoice is refunded in full.

6. How to request a refund

Refund requests will be made from the applicant's authenticated status page in the portal, which shows the review-start timestamp relevant to the rules above; a monitored support route, published on the Contact page when it exists, will take requests from anyone who cannot reach the portal. Refunds are issued through Stripe to the original payment method; after Admitted issues a refund, the time it takes to appear depends on Stripe's processing and the card issuer, typically several business days. Admitted will acknowledge a refund request within two business days and issue an approved refund within five business days of that acknowledgement.